Frequently Asked Questions

Our rules differentiate depending on your hire items, which can find these more in detail under our terms of equipment use tab at the bottom of the page. The following rules however apply to all of our equipment:

- No shoes in the play area, especially high heels on our Eva Mats  (Socks off on inflatables)

- Ball Pit balls must remain in the ball pit

- Strictly no face paint, glitter, chalk, body ink, dye, arts and crafts, crayon,  pen, play playdough, texta, sharp objects, confetti, silly string, bubbles, and food or drinks on the play equipment or area. 

- No jumping or bouncing off the walls + No acrobatic type movements on the play equipment

- Mud and Grass to be avoided on the play equipment 

- Adult supervision required at all times

* If there is face paint at your event please do not hire with us as we reserve the right to forfeit your booking if this is found upon delivery*

We recommend having an indoor or shade arrangement for unsuitable weather conditions, however in the event of inclement or poor weather, we will work with you to reschedule your rental for a different date or time. If rescheduling is not possible, we will offer you credit for a future rental. This includes but not limited to, 20km> wind rating, heavy rain, extreme heat, dust storms and heavy fog or ice on the location. 

Please note if it rains after party house has set up and left, and you are unable to use the hire equipment there are no refunds applicable.

You can make changes to your rental order up to 48 hours before your scheduled delivery date. Changes made within 48 hours may be subject to a fee.

If you are needing to cancel, please let us know more than 48 hours prior to your event date for your deposit to be refunded in a form of credit to use for future bookings with us. You will have 12 months to redeem your credit from your original hire date before it is forfeited. Any cancellations with less than 48 hours notice will result in a loss of your deposit.

The Age and weight limits differ depending on the equipment being hired:

- Mini Bumper cars: 1-8 years old | 40kg max

- Soft Play: Up to 6 years old 

- 3x2.5Jumping castle: Up to 7 years old | Max 4 persons

- 3x3 & 4x4 Jumping castles: Max 4 persons

- 5x5 Jumping castles: Max 6 persons

- Bubble Dome: Max 5 for 3x3 and 7 Persons for 5x5 Dome at once 

Set up and pack away times vary depending on the total amount of equipment being hired. We however require a minimum of two hours each for bump in and bump out on average, depending on the access

Unless there are bump in and bump out time restrictions in place, we aim to arrive as early as possible depending on our day schedule but no later than an hour prior your event start time. 

Yes we do require a bond. The bond is $200 per hire equipment. You will then receive your bond back within 5 business days after your event date once Party House have inspected and cleaned the hire items. Given it meets all our terms and conditions of your hire agreement, we will process the return,.

To book in, we require you to fill out the booking form which you can find under "Book Now" on our website.. From there to complete your booking, you are required to leave your bond upfront as a deposit which will secure and lock in the date for your hire items. 

Your hire allows you day use with 5pm being the latest pick up time slot. This is subject to availability for pick up times. We will arrive a minimum of an hour prior to your event start time and we will come back to collect on an agreed time with 5pm being the latest pick up time slot.

If you are wanting to book in for a time that exceeds 5pm or starts after 5pm, an evening booking surcharge will apply. 

We offer free delivery under 15km from our location in Austral. If your event falls outside of this radius a delivery fee applies to cover travel costs for the four trips we make (to and from at the start and end of your hire). The fees are as follows:

0-20km: $50

21-30km: $60

31-40km: $75

41-50km: $90

51-60km - $120

61+ - Email us for a quote

Last minute bookings, evening hire's and the need for a generator includes a surcharge, which will be discussed with you when booking in. If you require an attendant or we deem it necessary that you need an attendant based on the details we were provided, there will be an additional charge involved which we will notify you of first. 

Other possible charges include:

- Excess Cleaning fees 

- Excess amount of balls not returned to ball pits upon pick up

- Missing or damaged ball it palls

- Play equipment moved out of the play area 

- Hire equipment moved without consent

- Damaged Mat fee: $60 per mat

- Damage fees 

- Delivery fees 

- Incorrect information

- Difficult access to the set up location 

- Stairs, Steps or lifts

Any additional charges will be discussed with you prior booking in given you have provided us correct details. Any possible charges post event will first be deducted from your bond, and then invoiced to you if the bond does not cover the costs.

We require a flat, clean, dry and even surface to set up on. For our Bumper cars we also require a hard surface such as concrete. If this not met we will refuse to set up and you may be subject to a fee.

Any difficulties in setting up and packing away must be disclosed with us prior booking in as there are extra fees involved.. This includes steep hills, stairs or steps, lifts, limited access points, no parking, and excess parking distance to the location of set up (more than 25m). If any of these is something we need to be aware of for your event, please let us know in advance so we can quote you accordingly, as failure to do so will result in a loss of bond and/or an invoice to you to cover these costs.

Yes we are fully insured up to $20,000,000 public liability. If you require the certificate of insurance, please ask one of our staff members and we will email it directly to you.